Privacy Policy

Version: 1.0

1. Introduction

Welcome to SynopsisApp. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our application. We are committed to protecting your privacy and ensuring the security of your personal information,and complying with EU data protection regulations, including the General Data Protection Regulation (GDPR) and Cookie Law (ePrivacy Directive)

2. Information We Collect

We collect the following types of information:

2.1 Information you provide directly:

We collect information that you provide directly to us, including:

  • Personal information (e.g., name, email address, phone number)
  • Professional information (e.g., profession, availability)
  • Patient information (e.g., name, age, gender, diagnosis)
  • Health-related information
  • Session notes and evaluations
  • Therapy plans and activities

2.2 Information collected automatically:

  • Video call data (e.g. meeting room id, meeting room admin id)
  • Transcripts (for users who opt into our Smart Notes feature)
  • Analytics data:
    Pages visited

Our analytics data is collected using a self-hosted, privacy-friendly tool, Plausible, and does not include any personally identifiable information.

You can read more about how Plausible achieves that here.

2.3 Information from cookies:

We use cookies for specific functionalities as detailed in our Cookie Policy section. You can control your cookie preferences through our cookie consent mechanism.

3. How We Use Your Information

We use your information to:
Facilitate video conferencing and telehealth sessions
Manage patient records and therapy plans
Generate and analyze therapy progress reports
Communicate with you and your patients
Ensure the security of our application
Provide and improve our services

4. Cookie Policy

We use cookies and similar technologies to enhance your experience on our application. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can delete them or alter them anytime.

4.1. Types of Cookies We Use

  • Guestid Cookie: A randomly generated ID used in video calls to allow guest users to bypass join approval in the meeting lobby.
  • Language Preference Cookie: Saves your preferred language setting.
  • Chatwoot Cookies: Used for our chat widget functionality.
  • Clerk Cookies: Used for user authentication.
  • Synopsis Consent Cookie: Holds your cookie consent preferences to allow us to determine if the cookie consent modal should be visible.
  • Cloudaflare’s _cfuvid and _cf_bm cookies

4.2. Cookie Consent

When you first visit our application, you will be presented with a cookie banner asking for your consent. We log anonymised publicly accesible network information related to your consent to maintain a record in case of disputes.

Synopsis Consent Cookie, Cloudflare and Clerk cookies are essential cookies for Synopsisapp’s performance, security, and reliability.

You can read more about Cloudflare cookies here.
You can read more about Clerk cookies here and here.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Limited access to sensitive data
  • Secure storage of patient files and evaluations

6. Third-Party Services

We use third-party services for various functionalities, including:

  • Clerk for user authentication.
    You can learn more about Clerk’s privacy policy here.

  • Deepgram for session transcripts only after you’ve given consent.
    You can learn more about Deepgram’s privacy policy here.

  • Anthropic’s AI for session transcript processing only after you’ve given consent.
    You can learn more about Anthropic’s privacy policy here.

  • OpenAI’s for session transcrip processing only after you’ve given consent.
    You can learn more about Anthropic’s privacy policy here.

7. Smart Notes Feature

Our Smart Notes feature uses video session transcripts to produce a sentiment analysis of the patient using AI. This feature is opt-in only, and users must explicitly choose to use it. Transcripts are deleted immediately after analysis.

Transcriptions are generated by Deepgram. Raw transcription data is only sent to OpenAI and Anthropic APIs, and is never sent to analytics services or client devices.

We use OpenAI and Anthropic for AI processing.

You can learn more about OpenAI’s privacy policy here:
https://openai.com/policies/privacy-policy.

You can learn more about Anthropic’s privacy policy here:
https://www.anthropic.com/legal/privacy.

8. Your Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure of your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us at: [email protected]

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For patient data, we follow applicable healthcare regulations regarding data retention.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country you live in. These countries may have data protection laws different from your country. We have taken appropriate safeguards to require that your personal information will remain protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Version” version number .

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Synopsiapp
Manessestrasse 6,
8003 Zürich, Switzerland
[email protected]